Cancellation policy
At Kuri Nüka, we understand that circumstances can change and that you may need to cancel an order or manage a subscription. This policy explains how to submit a cancellation request, manage your subscription, and, where applicable, exercise your statutory right of withdrawal.
1. Order Cancellation
If you wish to cancel your order, please contact us at support@kurinuka.com within 6 hours of placing your order.
Because we begin processing orders shortly after they are placed, cancellation requests should be submitted as soon as possible.
Submitting a cancellation request does not automatically cancel your order. All requests are reviewed by our Customer Support team based on the current status of the order.
Cancellation Requests Within 6 Hours
If your cancellation request is submitted within 6 hours of placing your order, we will review the request and, where the order has not yet entered processing or fulfillment, make reasonable efforts to cancel it.
A cancellation request submitted within 6 hours does not guarantee cancellation if the order has already entered processing or fulfillment.
Cancellation Requests After 6 Hours
Our standard order cancellation window is 6 hours from the time the order is placed.
Requests submitted after this period may no longer be eligible for cancellation through our standard cancellation process, particularly if the order has already been processed, fulfilled, or shipped.
Where applicable, statutory consumer rights remain unaffected.
2. How to Submit a Cancellation or Withdrawal Request
Customers can submit a cancellation or withdrawal request through our Withdraw form function on our website or email our customer support at support@kurinuka.com.
To help us locate and review your order, you may be asked to provide:
- Order Number
- Order Date
- Full Name
- Email Address
- Reason for Cancellation or Withdrawal
Once submitted, your request will be sent to our Customer Support team for review.
3. Subscriptions
Some products at Kuri Nüka may be available for purchase through a subscription.
When you purchase a subscription, you agree to receive recurring deliveries based on the subscription frequency and terms selected at checkout.
Your payment information may be securely stored by our payment provider, and you will be charged for each recurring delivery according to the subscription terms, unless you have paid in advance.
Managing or Cancelling Your Subscription
You may manage, modify, or cancel your subscription at any time through our subscription management portal:
If you no longer wish to receive future subscription orders, please cancel your subscription before the next scheduled order is processed or charged.
Cancelling your subscription will generally prevent future recurring orders from being placed, but it does not automatically cancel an order that has already been placed or entered processing.
Cancelling an Existing Subscription Order
If you need to cancel an individual order generated through a subscription, our standard 6-hour cancellation window applies from the time that particular order was placed.
Please contact support@kurinuka.com within 6 hours of the order being placed.
Our Customer Support team will review the order status and determine whether the order can still be cancelled.
If the order has already been processed, fulfilled, or shipped, we may no longer be able to cancel it through our standard cancellation process. In that case, the request will be handled according to our Return & Refund Policy and any applicable statutory consumer rights.
Cancelling your subscription does not automatically cancel an order that has already been placed.
4. EU Right of Withdrawal
For customers in the European Union, additional statutory consumer rights may apply to eligible online purchases.
Where applicable, EU customers may have a statutory right to withdraw from a distance contract within the applicable withdrawal period.
Our 6-hour standard cancellation window does not replace, restrict, or waive any mandatory statutory right of withdrawal that applies under applicable law.
If you wish to exercise a statutory right of withdrawal, you may use our Withdraw form function or contact us directly at support@kurinuka.com with a clear statement that you wish to withdraw from the contract.
Any statutory withdrawal request will be reviewed and handled in accordance with applicable consumer protection laws.
5. Withdrawal or Cancellation Request Confirmation
After submitting your cancellation or withdrawal request through our website, you will receive confirmation that your request has been received.
Confirmation of receipt does not mean that your cancellation or withdrawal has been approved.
Our Customer Support team will review your request and the current status of your order. We may contact you if additional information is required.
6. If Your Order Has Already Been Shipped
If your order has already been processed or shipped when we receive your cancellation request, we may not be able to stop or cancel the shipment.
In such cases, your request will be reviewed in accordance with our Return & Refund Policy and, where applicable, your statutory consumer rights.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.
7. Refunds
If your cancellation is approved, any applicable refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, payment provider, or financial institution.
For subscription orders, cancelling your subscription does not automatically result in a refund for previous or already-processed subscription charges. Any refund will be handled in accordance with our Return & Refund Policy and applicable law.
8. Customer Support
All cancellation and withdrawal requests are reviewed by our Customer Support team.
For questions regarding your cancellation, withdrawal, or subscription, please contact:
Our Customer Support Manager will handle the email correspondence and review of cancellation and withdrawal requests.
Important Reminder
Please submit cancellation requests as soon as possible after placing an order.
Our standard cancellation window is 6 hours from the time your order is placed.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed even when submitted within this 6-hour period.
Cancelling a subscription only stops future recurring orders. It does not automatically cancel an order that has already been placed.
This policy does not limit or exclude any mandatory consumer rights that may apply under applicable law.